We review requests for homeware items that arrive damaged, defective, incorrect or incomplete, subject to this policy and applicable Malaysian law.
Before you request a remedy
- Contact us promptly after delivery.
- Include your order number and clear photographs of the parcel and item.
- Keep the item, packaging and supplied materials while we assess the request.
Our review
We may ask for further information before determining the appropriate resolution. Where a remedy is due, it may include replacement, repair, refund or another remedy available under applicable law. Refund timing can vary by payment provider.
Return or exchange instructions
Please do not return an item until we provide return instructions. If a return is approved, include original packaging and supplied parts where available.
Get in touch
Email ceranovapoint@outlook.com with the information above.