Need to cancel or amend an order? Please email us promptly with your order number and contact details. We will check whether the request can still be actioned.
Step 1 — Send the request
Email ceranovapoint@outlook.com and include your order number, name and the requested cancellation or change.
Step 2 — We check the order stage
A cancellation may be approved only before the order has been processed, packed or handed to a carrier. After dispatch, cancellation is generally unavailable; any eligible concern will be reviewed under the Refund, Return & Exchange Policy.
Step 3 — If approved
Where a cancellation is approved after payment, any applicable refund will normally be made through the original payment method where reasonably possible. Requests to change an item, quantity, delivery address or contact details are subject to the same timing and operational limits.
Nothing in this policy limits rights that cannot lawfully be excluded under Malaysian law.